Nutrien LTD

  • Service Delivery Manager, ERP - PeopleSoft

    Job Locations US-CO-Loveland
    Posted Date 1 month ago(1 month ago)
    System ID
    Job Category
    Information Technology
    Business Unit
    Number of Positions (Vacancies)
  • Job Description

    Service Delivery Manager, ERP (PeopleSoft) - Loveland, CO

    Why work at Nutrien? Great question!

    Safety is a core value at Nutrien. Keeping every employee safe, healthy and secure is our top priority. Nothing is more important than seeing our people go home safe at the end of every single day.

    While working here you will have the opportunity to grow your career while helping us feed the future. We pride ourselves in hiring from a variety of backgrounds and truly believe that it is our differences that make us stronger so we hope you will join us.

    In addition to exciting and challenging opportunities, Nutrien offers competitive salaries, great benefits and performance based incentives.

    Outside of the skills and necessary qualifications, you will be committed to sustaining our safe and positive work environment while welcoming working side by side others in a diverse culture. Culture at Nutrien is the core of everything we do and all employees are respectful of diverse opinions and views.

    What is the Role?


    The Service Delivery Manager (SDM) for Enterprise Resource Planning (ERP) proactively ensures the solutions remain fully operational for Retail business operations by managing the daily operations for the Retail ERP systems. The current Retail ERP systems consist of PeopleSoft and several other COTS Applications, such as, Wells Fargo. The future plans include utilizing SAP S/4HANA, in addition to, other new 3rd Party Solutions.  


    The ERP SDM is responsible for managing support, ensuring issue resolution, driving maintenance activities, tracking vendor performance, managing development efforts and ensuring project are on track.  The ERP SDM will interact with vendors and technical delivery teams to ensure the ERP solutions IT support, development, and other services are efficient, accurate and timely. The ERP SDM cultivates business relationships and coordinates efforts with business and other IT teams to ensure on-track deliverables in support of business strategy.


    What are the key tasks?

    • Strategic Alignment: Partner with business and other stakeholders to ensure IT services and deliverables align with business needs.
    • Daily Operations: Manage delivery of Retail IT ERP support services on a day to day basis.
    • Issue Resolution: Broker effective communication and coordinate resolution of issues escalated from suppliers, partners, vendors and customers.
    • Problem and Defect Management: Ensure pervasive system issues are analyzed and resolved.
    • Development Services: Ensure successful development and delivery of enhancements, improvements and projects. Coordinate efforts with Project Managers to ensure no operational issues.
    • Vendor Governance: Manage vendor support services, ensuring compliance with Service Level Agreements (SLAs) and meeting Key Performance Indicators (KPIs)
    • Security Compliance: Ensure compliance with security practices, guidelines and standards.
    • Collaboration: Proactively communicate and collaborate with stakeholders on incident and service request statuses, progress and trends.
    • Relationships: Develop and maintain trusted relationships with suppliers, partners, vendors and customers in support of business strategies and goals.
    • Technical Leadership: Provide technical guidance and process expertise for the Retail ERP Solutions.
    • Portfolio Planning; Provide input to IT leadership on both short-term and long-term portfolio planning in support of business strategy.

    What are the minimum qualifications?

    • Bachelor’s degree or higher in computer science, engineering, business or other relevant field.
    • 10+ years of experience in Information Technology.
    • 5+ years of experience in supporting or managing Applications.
    • Experience in managing PeopleSoft Financials, Purchasing, Inventory.
    • Experience in managing vendors, partners, suppliers and technical teams.
    • Experience communicating with key stakeholders at senior levels of the organization.
    • Experience working with multi-national or off-shore teams.

    Nutrien is committed to creating an inclusive workplace.  We encourage applications from all well qualified candidates who reflect the diversity of the regions where we operate.  This includes recognizing the voluntary identification of status such as gender, sexual orientation, visible minority, Indigenous status, persons with disabilities, and veterans, where applicable.

    If this sounds like a good match, apply now. This job will remain posted until filled. You may be required to undergo a background check and substance test in accordance with Nutrien policies.

    While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.



    **EOE race/color/sex/sexual orientation/gender identity/disability/veteran


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