Nutrien LTD

Customer Support and Training Lead

Job Locations US-CO-Loveland
Posted Date 1 week ago(3/9/2018 2:50 PM)
System ID
Job Category
Sales & Marketing
Business Unit
Number of Positions (Vacancies)

Job Description

Customer Support and Training Lead, Loveland, CO

Why work at Crop Production Services (CPS)? Great question!

Safety is a core value at CPS. Keeping every employee safe, healthy and secure is our top priority. Nothing is more important than seeing our people go home safe at the end of every single day.

While working here you will have the opportunity to grow your career while helping us feed the future. We pride ourselves in hiring from a variety of backgrounds and truly believe that it is our differences that make us stronger so we hope you will join us.

In addition to exciting and challenging opportunities, CPS offers competitive salaries, great benefits and performance based incentives.

Outside of the skills and necessary qualifications, you will be committed to sustaining our safe and positive work environment while welcoming working side by side others in a diverse culture. Culture at CPS is the core of everything we do and all employees are respectful of diverse opinions and views.

Nutrien’s Retail Digital Solutions team is looking for a multi skilled, customer focused leader to oversee the customer support team and service operations and drive the of creation and maintenance of training documentation for the team and field. The role focuses on enabling Nutrien employees and growers to be successful when using the new digital tools.  


Key Tasks:

  • Serve as the first level of the escalation process to resolve customer issues and concerns in an efficient and timely fashion
  • Analyze and resolve trouble tickets, some of a complex nature, on customer accounts
  • Provides product/service information by answering questions; offering assistance.
  • Exercise sound customer service judgment in accordance with company objectives, policies, and guidelines
  • Interact with other departments to ensure customer needs are met
  • Serve as a positive role model; support the department and company goals
  • Help with training of new hires and on-going training needs
  • Create articulate, clear, and comprehensive training materials for applications and systems within scope of Company by coordinating with program managers and change management group
  • Run training sessions and workshops to ensure standards compliance with proper and efficient use of systems
  • Facilitate self education content development to increase user satisfaction and reduce calls to help desk




  • Bachelor’s degree in communications related field
  • IT training a plus
  • 8+ years in customer support and training type role
  • Prior experience in technology a plus
  • Experience managing, designing and implementing complex customer support teams
  • Ability to deal with complex customer service issues
  • Exceptional customer service skills
  • Effective teacher and communicator
  • Strong communication skills including material creation, editing, and maintenance
  • Strong leader, collaborator, team player, and individual contributor
  • Demonstrated ability to think both strategically and tactically
  • Brings a high-energy and passionate outlook to the job and can influence those around them
  • Able to build a sense of trust and rapport that creates a comfortable & effective workplace
  • Passion for innovation and “can do” attitude
  • Advanced knowledge of a company's products and/or services is a nice to have


CPS, a Nutrien Company, is committed to creating an inclusive workplace.  We encourage applications from all well qualified candidates who reflect the diversity of the regions where we operate.  This includes recognizing the voluntary identification of status such as gender, sexual orientation, visible minority, Indigenous status, persons with disabilities, and veterans, where applicable.


If this sounds like a good match, apply now. You may be required to undergo a background check and substance test in accordance with CPS policies.


While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.


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